Best Auto Repair, Imlay City

CONTACT US

810-724-3147 | 591 S Cedar St Imlay City, MI 48444

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 810-724-3147 or make an appointment online!

Don's Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Jasper
NAPA
NFIB (National Federation of Independent Business)
Interstate Batteries
Castrol
Goodyear Belts & Hoses
Car Care Aware

TESTIMONIALS

reviewicon
Always prompt, knowledgeable and cost effective service. Great customer service too!
reviewicon
Great job as always!
reviewicon
We moved into this area in 2006 & glad Don's is close by. I have total confidence that everyone at Don's Auto Repair are honest & trustworthy to deal with - something that is very rare this day & age. Expert services were provided at a reasonable price. Highly recommended!
reviewicon
Excellent~as usual!
reviewicon
Don's is not only efficient and knowledgable about their automobiles but they are quick and friendly. Don's does not try to take advantage of the under guy but rather comes down to your level and explains, answers questions and shows if needed the problem or situation that needs to be repaired. He also will not fix, therefore, cost you money that you don't need to spend.
reviewicon
Always get vehicle done in a timely manner.Also was the only place around that could figure out an electrical problem with my car that even the dealership didn't know. Will continue to go back!