Best Auto Repair, Imlay City

CONTACT US

810-724-3147 | 614 N VanDyke Rd Imlay City, MI 48444

CUSTOMER SERVICE

CUSTOMER SERVICE

Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past.

But when it comes to repairs, some things stay the same. The following tips should help you along the way:

Do your homework before taking your vehicle in for repairs or service.

  • Read the owner's manual to learn about the vehicle's systems and components.
  • Follow the recommended service schedules.
  • Keep a log of all repairs and service.

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.

Use all of your senses to inspect your car frequently. Check for:

  • Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
  • Changes in acceleration, engine performance, gas mileage, fluid levels.
  • Worn tires, belts, hoses.
  • Problems in handling, braking, steering, vibrations.
  • Note when the problem occurs.
  • Is it constant or periodic?
  • When the vehicle is cold or after the engine has warmed up?
  • At all speeds? Only under acceleration? During braking? When shifting?
  • When did the problem first start?

Once you are at our location, communicate your findings.

  • Be prepared to describe the symptoms.
  • Carry a written list of the symptoms that you can give us.
  • Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.

Stay involved. . . Ask questions.

  • Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
  • Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
  • Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
  • Leave a telephone number where you can be called.

Don's Auto Repair Offers Auto Repair Services You Can Count On!

ASE (Automotive Service Excellence)
Jasper
NAPA
AutoWares
NFIB (National Federation of Independent Business)
Auto Value - CSC
Car Care Aware

TESTIMONIALS

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Always prompt, knowledgeable and cost effective service. Great customer service too!
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Great job as always!
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We moved into this area in 2006 & glad Don's is close by. I have total confidence that everyone at Don's Auto Repair are honest & trustworthy to deal with - something that is very rare this day & age. Expert services were provided at a reasonable price. Highly recommended!
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Excellent~as usual!
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Don's is not only efficient and knowledgable about their automobiles but they are quick and friendly. Don's does not try to take advantage of the under guy but rather comes down to your level and explains, answers questions and shows if needed the problem or situation that needs to be repaired. He also will not fix, therefore, cost you money that you don't need to spend.
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Always get vehicle done in a timely manner.Also was the only place around that could figure out an electrical problem with my car that even the dealership didn't know. Will continue to go back!